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COMPLIMENTARY SHIPPING AND RETURNS IN THE UNITED STATES.
Check out our shipping and return guidelines below for online-only purchases. Did you purchase eyewear from one of our brick & mortar locations? If so, please call the store direct to learn more about our in-store return policy. Online ordering? Read on!
Shipping
ALEXANDER DAAS offers free shipping to anyone in the United States. Shipments are shipped via USPS, and occasionally FedEx or UPS. Score!
International Shipments
Costs vary for each country. At checkout, you'll see the calculated cost for your location. Import duties, taxes and charges are not included in the price or shipping charges. You'll need to cover these when your package reaches your country, normally collected by the delivering freight (shipping) company or when you pick the item up. Please do not confuse them for additional shipping charges; we do not mark merchandise below value or mark items as gifts.
Need to initiate a return? Just reply to your confirmation or drop us a note here to get a return authorization. From there you'll just need to cover the shipping cost and any additional import duties, taxes or charges.
Packing & Shipping Timeframe
Shipping time displayed at the time of order is the transit time quoted by the carrier. They can have delays out of our control.
We always strive to expedite orders and can sometimes get your shipment out same day depending on time of order. In most cases it will ship within 1-2 days but in rare cases can take upwards of a week. If you have a time sensitivity to your order, please make a comment in the notes section.
Refunds (if applicable)
Not satisfied with your order? Let's get that addressed (and please tell us why, we want to learn and grow, too). If your eyewear is unused, in the same condition as when it arrived, and in its original packaging, just reach out to us within 14 days of your delivery.
Simply reply to your confirmation email or drop us a note here and we will follow up to provide you with a return label. Please remember to include a proof of purchase, too. Easy peasy, right?
Once your return is received, we'll send you an email so you know it's in our hands. We'll take a look at the frames to make sure things are in the same condition as when they shipped, and when / if everything clears, we'll get your refund processed. A credit will be applied to your original payment method.
If we have any issues we'll reach out to you direct. That rarely happens, but we're all about open communications.
Non-Refundable Items (may be eligible for exchange, though you'll need to cover the return shipping and re-shipping):
Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, take a peek at your bank account. Still missing? Reach out to your credit card company; sometimes it just takes a few days before your refund is officially posted.
Still haven't received your refund at this point? Uh-oh. But we've got you. Just reply to your confirmation email or contact us here.
Warranties (if applicable)
Have a defective (not damaged) item, and looking to replace it with the same item? Just send us a quick note here and we'll follow up and provide a Return Authorization and instructions.
Gifts
Did someone send you glasses as a gift that are no-so-perfect? First, we're sure you're grateful they thought of something so customized for you, but let's get them swapped out for exactly what you want.
Just reach out to us here, and once we coordinate to receive your item, you can find the perfect pair, or get a gift card. Please see our refund policies above to ensure your glasses are returned in the same condition they were received.
